Your trust is the foundation of our service. This document clearly and transparently explains how 365 joylink collects, uses, protects, and manages your personal information as a player in Malaysia.
All data transmitted between your device and our servers is protected with bank-grade encryption that cannot be broken by third parties.
You have the right to access, correct, or request deletion of your personal data at any time via your account settings or our support team.
At 365 JoyLink, we only collect information that is genuinely necessary to provide you with a safe, seamless, and enjoyable gaming experience. We do not collect excessive or irrelevant data beyond the scope of our services.
The information we collect falls into two main categories: information you provide directly when registering and using the platform, and information collected automatically when you browse our website or use our app.
| Types of Information | Data Examples | Collection Methods |
|---|---|---|
| Identity Information | Full name, date of birth, IC / passport number | Registration form / KYC |
| Contact Information | Email, phone number, residential address | Account registration |
| Financial Information | Bank name, account number, transaction records | Deposit / Withdrawal Process |
| Device & Technical Data | IP address, device type, browser, OS | Automated system logs |
| Platform Activity Data | Game history, betting records, bonus preferences | Platform usage |
| Verification Documents | ID card copy, verification selfie | Advanced KYC Process |
We never collect credit or debit card information directly. All financial transactions are processed through certified third-party payment providers that comply with PCI-DSS standards.
Every piece of information we collect has a clear and legitimate purpose. 365 joylink uses your data solely to improve service quality, ensure platform security, and comply with applicable legal and regulatory requirements.
Your data will not be used for third-party advertising purposes without your explicit consent. We do not sell user profiles to any marketing company or data aggregator.
365 JoyLink takes a highly cautious approach to data sharing. In general, we do not share your personal information with third parties except in the circumstances described below, and always limited to the minimum necessary.
All third parties we work with are bound by strict confidentiality agreements and are required to handle 365 joylink player data in accordance with data protection standards no less stringent than our own.
365 JoyLink never sell, rent, or trade players' personal data to any party for commercial or marketing purposes. This is our absolute commitment to every user.
Protecting your data is our number one priority at 365 joylink. We continuously invest in the latest security infrastructure to ensure your information is always safeguarded against cyber threats, unauthorised access, and data breaches.
While we take all reasonable measures to protect your data, no system is 100% foolproof. We encourage you to also safeguard your account by using a strong and unique password, and never sharing your login credentials with anyone.
The 365 joylink website and app use cookies and similar tracking technologies to enhance the user experience, analyse platform performance, and deliver more relevant content to you. The following are the types of cookies we use:
You may manage or disable cookies through your internet browser settings at any time. However, disabling essential cookies may affect platform functionality and your overall user experience.
365 JoyLink fully recognises and respects your rights over your personal data. You have the following rights, which you may exercise at any time by contacting our support team:
You have the right to obtain a copy of all personal data we hold about you in a readily readable format.
If any information we hold is inaccurate or outdated, you have the right to request an immediate correction.
You may request deletion of your personal data, subject to mandatory retention requirements under applicable law.
You have the right to object to the processing of your data for direct marketing or certain analytics purposes at any time.
You may request that your data be provided to you in a structured, machine-readable format.
In certain circumstances, you may request that processing of your data be temporarily restricted while an investigation or complaint is being resolved.
To exercise any of the above rights, please contact our support team via 24/7 Live Chat or email at [email protected]. We will process your request within 30 business days.
365 JoyLink does not retain your personal data longer than necessary for the purposes stated in this policy, or longer than required by applicable law.
Once the defined retention period has elapsed, your data will be securely deleted or anonymized so that it can no longer be personally associated with you.
The 365 joylink platform may include integrations with third-party services such as game providers, payment processors, and analytics platforms. It is important to understand that this Privacy Policy applies exclusively to the 365 joylink platform.
Each third-party service provider we work with has its own privacy policy governing how they manage data. We encourage you to read and understand the privacy policy of each third-party service you use when interacting with our platform.
Payment providers integrated with 365 joylink — including FPX, Touch 'n Go eWallet, GrabPay, and Boost — all adhere to strict financial security standards. However, 365 joylink is not responsible for the privacy practices of those third-party services and has no control over how they manage your data once a transaction is processed through their channels.
365 JoyLink reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform service improvements. The most recent update date is always displayed at the top of this page for your reference.
Should there be significant and material changes to this policy, we will endeavor to notify you via in-platform notifications or your registered email within a reasonable timeframe before the changes take effect.
Your continued use of the 365 joylink platform following any changes to this Privacy Policy will be considered your acceptance of the latest version of that policy. We therefore encourage you to review this page periodically.
If you disagree with any changes to the Privacy Policy, you have the right to close your account and request the deletion of your personal data in accordance with the established procedures.
If you have any questions, concerns, or complaints regarding how 365 joylink handles your personal data, our team is ready to assist through the following channels:
We are committed to responding to all privacy-related enquiries within three (3) business days. For issues requiring in-depth investigation, we will keep you informed of the status and estimated resolution timeframe.
Your trust is 365 joylink's most valued asset. We continually strive to remain transparent, accountable, and responsive in all matters relating to your privacy and data protection.
Behind every provision in this Privacy Policy lies a real investment in technology and a security-first work culture that prioritises user safety.
The same 256-bit SSL/TLS protocol used by the world's leading banks ensures that every bit of data transmitted between you and us cannot be intercepted or read by unauthorized parties.
Only authorised personnel with a legitimate business need may access player data, and every access is automatically logged and monitored by our continuous security system.
365 JoyLink complies with applicable international data protection standards. Our payment providers adhere to PCI-DSS standards to ensure the security of your financial information.
This is not merely an empty promise. 365 JoyLink has never and will never sell, rent, or trade players' personal data to any third party for commercial, marketing, or advertising purposes.
You will be notified immediately if we detect any suspicious activity on your account or if any security incident occurs that may affect your data.
Our internal security team conducts regular reviews of all systems and data management processes, reinforced by independent third-party audits to ensure the highest standards are consistently maintained.